2020 Icovia Space Planners

Images are not being brought back into plans that are saved and reopened

Images brought in from an external web site such as trace drawings, product or room photos are seen when a plan is created. Once a plan is saved and reopened the images are not being brought back into the planner. This issue was first seen in Firefox and is now an issue with all web browsers after the most recent release of the Flash Plug-in.

We have made Mozilla, Google, Microsoft, Apple and Adobe aware of the issue.  

2020 Icovia Support

 

 

 

Why do I see a "Get Flash" or "Plug-in Blocked" message even though I have the Flash Plug-in installed?

The latest releases of all web browsers now require that the Adobe Flash Plug-in is enabled in a users web browser. You will also be asked to "Allow" it to run anytime you access a web site that uses Flash.

Here are a few simple things to do before you launch a 2020 Icovia Space Planner from a businesses web site or when you are connecting to the My Account page to launch the 2020 Icovia Design Edition Service.

Install the Adobe Flash Player Plug-In - IF NEEDED

If you are using Safari or Firefox as your wen browser you will need to download and install the Flash Player Plug-in. Microsoft Edge, Internet Explorer and Chrome package their own version of the Adobe Flash Player within their browser updates. You do not need to download and install Flash for these browsers but you will be required to enable and allow Flash to run.  

Enable Flash in your web browser - REQUIRED

• Each web browser has a specific method for enabling Flash. Some browsers block the plug-in. If you haven't enabled Flash in your web browser click here and you will be taken to Adobe's web site where you will find information under Step 4 specific to the web browser you are using.

If you have correctly enabled flash your next step is to launch the planner you use or launch the Design Edition Service login page. 

Launching a companies Planner or the Design Edition Service

If you Launch a planner directly via a planners URL

• If you have bookmarked a company's planner URL remove "/icovia.aspx" from your bookmark as it will not perform the Flash check and will leave you frustrated. 

If you are a Design Edition Planner Service User

• If you are a Design Edition user you can launch the Design Edition Service via this link click here. NOTE: You can also launch the design Edition directly by copying this URL https://designedition50.icovia.com into your web browser.

What do I do when I see "Get Flash"? - Flash needs to be allowed to run

If you have enabled Flash in your browser and launch into a planner or the Design Edition Service as described above you will see an image with a message to Get Flash or the words Get Flash. Select the image or message and a Pop-Up will appear in your web browser asking you to "Allow" Flash to run. You must select "Allow" and you should be on your way to creating professional designs.

If you are experiencing issues enabling or allowing Flash to run in a specific web browser try using another. 

Watch for the non-Flash release of all 2020 Icovia planners scheduled for late Summer 2019!

Happy Planning! 

2020 Icovia Support 

 

 

Who do I contact for Icovia Support?

Depending on your issue and the planner you are using you should contact the following for support:

If you are using a planner branded to a specific company

Company planners are configured to a companies requirements. These companies have tools to assist you. Please contact the company whose planner you are using via their web site for assistance with their planner.

If you are using the 2020 Icovia Design Edition Service

Technical Help -- If you are having an issue with the planner please review the Tips and FAQ's found here and if you are unable to resolve your issue email 2020 Icovia Support at [email protected] Support is provided via email only and available Monday through Friday from 8:30am till 5:00pm Eastern Time.

Billing Help -- If you have a billing question please email [email protected]

 

2020 Icovia Support

   

 

 

What software do I need in order to use a 2020 Icovia Space Planner?

In order for you to work with a 2020 Icovia Space Planner on a PC or Mac a user only needs to choose their favorite Web Browser and make sure that the Adobe Flash Plug-in is installed and enabled.

The Adobe Flash Plug-in is a free download. Enabling the Plug-in differs by Web Browser and operating System. Browsers from Microsoft and Google have the Flash Plug-in installed and you will only need to enable it.

For information on installing or enabling the Adobe Flash Plug-In Click here.   

  

2020 Icovia Support

Why can't I login to a 2020 Icovia Space Planner?

Your Web browser stores large amounts of internet information in its web browser cache. You may have out-dated or incorrect information such as web site URL's, usernames or passwords stored that may be impacting your ability to launch or login,

Click here to learn more about how to clear your web browser cache.

You should be doing this regularly to maintain your web browsers peak performance.

2020 Icovia Support

  

Why are changes being made to the Icovia.Com Web Site?

Over the next few months www.icovia.com will be re-directed to www.2020Spaces.com. Most links on www.icovia.com have already been redirected as part of the process to ultimately take the old Icovia.com web site down.

Please begin familiarizing yourself with using the 2020spaces.com web site to access information about the 2020 Icovia Product Family.

If you are a Designer click here

If you are a Retailer or Manufacturer click here

If you are a Propert Manager or Builder click here

If you are a Propert Manager or Builder click here

 

2020 Icovia Support

  

 

Firefox Issue with printing plans -- Version 50.x.x and higher

There is a know printing issue being experienced by users of Firefox.  Firefox allows a user to select print within the planner, calls the operating systems printing screen but does not print. 

We have made Mozilla aware of the problem and are waiting for them to release a fix. 

2020 Icovia Support

 

 

Enabling Flash in your Web Browser

A number of users have contacted 2020 Icovia Support after performing a Web Browser update asking how to enable Flash in your Web Browser.

Each web browser has a specific method for enabling Flash. If you haven't enabled Flash in your web browser click here and you will be taken to Adobe's web site where you will find information under Step 4 specific to the web browser you are using.

2020 Icovia Support

 

Difficulty Launching, Using or Logging Into a planner? Here's some things to know to keep your PC or Mac running efficiently.

Newer PC’s are evolving with faster processor speeds, larger hard drives, and higher amounts of system memory. At the same time new web browsers cache (store) significant amounts of information. While caching of information is beneficial for surfing the web, cached information stored by your web browser can prevent you from logging into web applications, degrade overall application performance and in some instances will cause an application to timeout. A user needs to perform some simple and ongoing maintenance in order to keep their PC or Mac operating efficiently.   

General Practices - A user of web based applications should:

1. Log into web based applications only when you need to use them.
2. Save your work regularly while you are working. 
3. Log out and close your web browser when you are finished with a web based application.
4. Log out of a web application if you use a laptop and regularly put your laptop to sleep.
5. If you need to leave your computer for a period of time, save your work and log out. If your machine goes to sleep you may not be able to recover your work. 
6. Never log into a web based application from multiple computers at the same time using the same user account information.

Plug-ins such as Flash - If the web based application you are using requires a plug-in such as Adobe Flash:

1. You may need to install, update, or enable the Flash plug-in within your browser.
2. Please see https://helpx.adobe.com/flash-player.html  for help with Flash including installing, updating, or enabling it in your web browser.

Browser Maintenance - On an ongoing basis users should clear their web browser cache:

1. This will prevent web based applications from becoming sluggish, unresponsive, timeouts and login issues from occurring.
2. Please see https://www.wikihow.com/Clear-Your-Browser%27s-Cache for information on clearing various web browsers cache.
3. Close your web browser and restart it after clearing the cache. If you use a Mac, make sure to close the web browser and not the web browser window.
4. Power off your PC or Mac after clearing cache and restart it.

If you are using the 2020 Icovia Design Edition Service - Please remember that this is a single user license subscription service!

 

2020 Icovia Support