2020 Icovia Space Planners

Why can't I login to a 2020 Icovia Space Planner?

The 2020 Icovia Space Planners run natively in your Web Browser. Your Web browser stores large amounts of internet information in its cache (history and data). If you are experiencing issues launching or logging into an account you most likely have outdated or incorrect information stored in your browser such as web site URL's, usernames or passwords. These things will impact your ability to launch or login.

Click here to learn more about how to clear your web browser cache.

You should be doing this regularly to maintain your web browsers peak performance.

2020 Icovia Support

  

Quick Tip -- Getting the best performance from Icovia Version 6

Icovia Version 6 maintains the same look and user functionality as Version 5. Planners will launch the same as they do today, users will keep their same user accounts and plans, and Version 6 Planners will operate on devices that did not support Flash. 

Recommended use of Planners by device type: 

Desktop/Laptop’s – Designers, sales, home users and any user needing to create basic through complex designs should use the planners on Desktop or Laptop Devices. The interface will support shortcuts and features needing keyboard support.

Tablet Devices – Sales people needing to determine placement and fit of furnishings, designers wanting to share designs during customer visits and home users creating simple plans to bring with them to a retailers store will enjoy using the planner on a Tablet. Use of a stylus is suggested. 

Operating System requirements by device type: 

Desktop and Laptop Device Operating Systems - Mac OSX 10.14 or higher. Windows 10 version 1809 or higher.

Tablet Device Operating Systems - Apple iOS 12.4 or higher. Android OS 9.0 or higher.

Web Browser requirements by device type:

Desktop and Laptop - Apple Safari (V12 or higher), Mozilla Firefox (V68 or higher), Google Chrome (V76 or higher), Microsoft Edge (V42 or higher)and Microsoft Edge Chromium (V79 or higher) are supported. PLEASE NOTE: Microsoft Internet Explorer is not supported and Firefox is not recommended. For best performance we recommend Microsoft Edge Chromium or Google Chrome.

Tablet Device Web Browsers - Apple Safari on iPad. Google Chrome on Android.

Maintaining the best performance of your device:

Clear your web browser cache (history and data) regularly. The Version 6 Icovia Planner runs natively in a users web browser. It is important that you clear your web browser cache (history and data) regularly to prevent issues when using the planner. In addition,  as improvements or changes are made to Version 6 you will not see them unless you do so. Please see the following article for ideas on keeping your PC or Mac operating at its best performance. (click here)

Happy Planning!

2020 Icovia Support             

2020 Icovia Version 6 is here!

Icovia Version 6.0 is a direct replacement for the Flash based User Interface that individuals use to create, save, share and print space plans. Version 6 no longer requires the Flash Plug-in and is now available in all Icovia Space Planners.

What is and is not Supported by Icovia Version 6 -- Please Read! 

The  Version 6 User Interface maintains the same look, feel and user functionality as Version 5. Users will launch our various planners the same as they do today and will keep their same user accounts and plans. Planners will operate on devices that do not presently support Flash. 

Recommended use of Version 6 is as follows:

• Desktop/Laptop’s – Designers, sales, home users and any user needing to create basic through complex designs should use the planners on Desktop or Laptop Devices. The interface will support shortcuts and features needing keyboard support.
• Tablet Device – Sales people needing to determine placement and fit of furnishings, designers wanting to share designs during customer visits and home users creating simple plans to bring with them to retailers stores will enjoy using the planner on a Tablet. Use of a stylus is suggested. 

System requirements for Version 6 will be as follows:

• Desktop and Laptop Operating Systems and Web Browsers supported.
  • Operating Systems - Mac OSX 10.14 or higher. Windows 10 version 1809 or higher.
  • Web Browsers - Apple Safari (V12 or higher), Mozilla Firefox (V68 or higher), Google Chrome (V76 or higher), Microsoft Edge (V42 or higher), Microsoft Edge Chromium (V79 or higher) will be supported. PLEASE NOTE: Microsoft Internet Explorer is not supported on any device. For best performance on a Windows PC we recommend Microsoft Edge Chromium or Google Chrome.
• Tablet Operating Systems and Web Browsers supported.
  • Operating Systems - Apple iOS 12.4 or higher. Android OS 9.0 or higher.
  • Web Browsers - Apple Safari on iPad. Google Chrome on Android.

Before you begin using Version 6 of Icovia and on an ongoing basis

Version 6 now runs natively in a users web browser. Before you access any Version 6 based Icovia Planner fully clear your web browsers cache (history and data). Clear your web browser cache regularly to maintain performance and to make sure that improvements or changes made to Version 6 will be seen. Click here to learn more about how to clear your web browser cache.

If you use the Design Edition Service -- Please Read! 

Please remember that the license for a user account on the 2020 Icovia Design Edition Service is for a single user. If you have multiple users they should have their own accounts or you should consider a Studio Edition or Business Edition Planner that supports multiple users.

While doing this update we have simplified the process for connecting to the Design Edition Service. You should now do so via the 2020Spaces.com web site or by directly launching the planner. NOTE: The web site www.icovia.com has been taken down and is no longer accessible.

When you are ready to access the Design Edition Service

Access by launching the Design Edition Planner

• Launch the Design Edition Planner Service (click here)
• Sign in to your account.

Access the Design Edition Service via 2020's Web Site

• Launch 2020Spaces.com (click here) 
• Once you have the web page open, scroll down to the "Easy to Use" section.
• Select the "Sign-In/Sign-Up" Button which will launch the planner.
• Sign in to your account

 

Happy Planning!

2020 Icovia Support             

Who do I contact for Icovia Support?

Depending on your issue and the planner you are using you should contact the following for support:

If you are using a planner branded to a specific company

Company planners are configured to a companies requirements. These companies have tools to assist you. Please contact the company whose planner you are using via their web site for assistance with their planner.

If you are using the 2020 Icovia Design Edition Service

Technical Help -- If you are having an issue with the planner please review the Tips and FAQ's found here and if you are unable to resolve your issue email 2020 Icovia Support at [email protected] Support is provided via email only and available Monday through Friday from 8:30am till 5:00pm Eastern Time. All support is handled via emal.

Billing Help -- If you have a billing question please email [email protected]

 

2020 Icovia Support

   

 

 

Quick Tip - Experiencing issues using a planner? Here's some things to know.

Newer PC’s are evolving with faster processor speeds, larger hard drives, and higher amounts of system memory. At the same time new web browsers cache (store) significant amounts of information. While caching of information is beneficial for surfing the web, cached information stored by your web browser can prevent you from logging into web applications, degrade overall application performance and in some instances cause an application to timeout. A user needs to perform some simple and ongoing maintenance in order to keep their PC or Mac operating efficiently.   

General Practices - A user of web based applications should:

1. Log into web based applications only when you need to use them.
2. Save your work regularly while you are working. 
3. Log out and close your web browser when you are finished with a web based application.
4. Log out of a web application if you use a laptop and regularly put your laptop to sleep.
5. If you need to leave your computer for a period of time, save your work and log out. If your machine goes to sleep you may not be able to recover your work. 
6. Never log into a web based application from multiple computers at the same time using the same user account information.

Web Browser Maintenance - On an regular basis users should clear their web browser history and data:

1. This will prevent web based applications from becoming sluggish, unresponsive, timeouts and login issues from occurring.
2. This will allow new updates and features in web based applications to be seen and used. 
3. Please see either https://www.computerhope.com/issues/ch000510.htm or https://www.pcmag.com/how-to/how-to-clear-your-cache-on-any-browser for information on clearing various web browsers cache on PC's, Mac's or Mobile devices.
4. Close your web browser and restart it after clearing the cache. If you use a Mac, make sure to close the web browser and not the web browser window.

If you are using the 2020 Icovia Design Edition Service - Please remember that this is a single user license subscription service!

 

2020 Icovia Support