The 2020 Icovia Space Planners run natively in your Web Browser. Your Web browser stores large amounts of internet information in its cache (history and data). If you are experiencing issues launching or logging into an account you most likely have outdated or incorrect information stored in your browser such as web site URL's, usernames or passwords. These things will impact your ability to launch or login.
Click here to learn more about how to clear your web browser cache.
You should be doing this regularly to maintain your web browsers peak performance.
2020 Icovia Support