The 2020 Icovia Design Edition Service was built to be self-managed allowing users the ability to register, update and cancel (suspend) their accounts as needed.
Any updates to your information is done via the "Account Settings" page accessed via the "My Account" Welcome Page. The Account Settings page provides a user the ability to Initially Register, Edit Account and/or Billing Information, and Suspend/Cancel.
What is the difference between suspending or cancelling an account? There is no difference. The Cancel Subscription function is used which immediately stops billing and suspends a users account. Remember, cancellation is immediate and there are no refunds for any unused days of service. If a user then chooses to come back within two years, the user simply needs to login to the same account that they had used in the past and update their billing information to re-activate their account.
There are a few ways that you can access the "Account Settings" Page.
Access via the Design Edition Planner
- Launch the Design Edition Planner Service (click here)
- Log into your account.
- Select "My Account" above the planners drawing canvas.
- Select the "Account Settings" tab on the "My Account" page.
- Select the "Cancel Subscription" button on the lower left of the page.
- You will receive a confirmation email.
Access via 2020's Web Site
- Launch 2020Spaces.com (click here)
- Once you have the web page open, scroll down to the "Easy to Use" section.
- Select the "Sign-In/Sign-Up" Button and log into your account.
- Select the "Account Settings" tab on the "My Account" page.
- Select the "Cancel Subscription" button on the lower left of the page.
- You will receive a confirmation email.
If the "My Account" page is not opening/activating correctly for you it can be due to your web browsers cache needing to be cleared or it can be related to Flash. You should start by clearing cache. Click here to learn more about how to clear your web browser cache.
If the "My Account" page is not opening due to Adobe Flash please make sure that you fully review this article on enabling and allowing Flash to run. Click here to learn more about enabling and allowing Flash to run in your web browser.
2020 Icovia Support