2020 Icovia Space Planners

Images are not being brought back into plans that are saved and reopened

Images brought in from an external web site such as trace drawings, product or room photos are seen when a plan is created. Once a plan is saved and reopened the images are not being brought back into the planner. This issue was first seen in Firefox and is now an issue with all web browsers after the most recent release of the Flash Plug-in.

We have made Mozilla, Google, Microsoft, Apple and Adobe aware of the issue.  

2020 Icovia Support

 

 

 

Why do I see a "Get Flash" or "Plug-in Blocked" message even though I have the Flash Plug-in installed?

The latest releases of all web browsers now require that the Adobe Flash Plug-in is enabled in a users web browser. You will also be asked to "Allow" it to run anytime you access a web site that uses Flash.

Here are a few simple things to do before you launch a 2020 Icovia Space Planner from a businesses web site or when you are connecting to the My Account page to launch the 2020 Icovia Design Edition Service.

Install the Adobe Flash Player Plug-In - IF NEEDED

If you are using Safari or Firefox as your wen browser you will need to download and install the Flash Player Plug-in. Microsoft Edge, Internet Explorer and Chrome package their own version of the Adobe Flash Player within their browser updates. You do not need to download and install Flash for these browsers but you will be required to enable and allow Flash to run.  

Enable Flash in your web browser - REQUIRED

• Each web browser has a specific method for enabling Flash. Some browsers block the plug-in. If you haven't enabled Flash in your web browser click here and you will be taken to Adobe's web site where you will find information under Step 4 specific to the web browser you are using.

If you have correctly enabled flash your next step is to launch the planner you use or launch the Design Edition Service login page. 

Launching a companies Planner or the Design Edition Service

If you Launch a planner directly via a planners URL

• If you have bookmarked a company's planner URL remove "/icovia.aspx" from your bookmark as it will not perform the Flash check and will leave you frustrated. 

If you are a Design Edition Planner Service User

• If you are a Design Edition user you can launch the Design Edition Service via this link click here. NOTE: You can also launch the design Edition directly by copying this URL https://designedition50.icovia.com into your web browser.

What do I do when I see "Get Flash"? - Flash needs to be allowed to run

If you have enabled Flash in your browser and launch into a planner or the Design Edition Service as described above you will see an image with a message to Get Flash or the words Get Flash. Select the image or message and a Pop-Up will appear in your web browser asking you to "Allow" Flash to run. You must select "Allow" and you should be on your way to creating professional designs.

If you are experiencing issues enabling or allowing Flash to run in a specific web browser try using another. 

Watch for the non-Flash release of all 2020 Icovia planners scheduled for late Summer 2019!

Happy Planning! 

2020 Icovia Support 

 

 

Who do I contact for Icovia Support?

Depending on your issue and the planner you are using you should contact the following for support:

If you are using a planner branded to a specific company

Company planners are configured to a companies requirements. These companies have tools to assist you. Please contact the company whose planner you are using via their web site for assistance with their planner.

If you are using the 2020 Icovia Design Edition Service

Technical Help -- If you are having an issue with the planner please review the Tips and FAQ's found here and if you are unable to resolve your issue email 2020 Icovia Support at [email protected] Support is provided via email only and available Monday through Friday from 8:30am till 5:00pm Eastern Time.

Billing Help -- If you have a billing question please email [email protected]

 

2020 Icovia Support

   

 

 

How can I learn to use the 2020 Icovia Design Edition?

 

Design Edition users are able to access two recordings from our Mastering the Plan Webinar series that were created several years ago! 

When you log into the planner you will see our Welcome Screen and all you need to do is grab a cup of coffee (or other beverage of choice) select the webinar you wish to replay, sit back, and watch! You can also access these videos from the planner by selecting "My Account" above the plan drawing area. 

Please remember that these are recordings and any promotions offered in these webinar videos were offered to the attendees of the actual webinar only.

Do you need to change your email, update your credit card information or change your password? No problem, simply select the  Account Settings tab and all of your account information will be available.

Not a registered User Yet?  If you are not a registered user of 2020 Icovia's Design Edition Space Planner and would like to learn more, click here to test drive all features except sharing or saving which are reserved features for registered users. Creating a plan for one room or a whole house has never been easier!

Happy Planning!

 

How do I access "My Account" to login, update or cancel my subscription to the 2020 Icovia Design Edition?

Updating your information is done via the "Account Settings" page which is accessed via the "My Account" Welcome Page. The Account Settings page provides the ability to Edit your Email Address, Account Information, Billing Information or Cancel. 

If you had previously cancelled your monthly subscription or your credit card has expired you will need to update your credit card and billing information to re-activate your subscription.

Once you have made your changes remember to select the "Update" Button to save the changes.

There are a few ways that you can access the "Account Settings" Page.

Access via the Design Edition Planner

• Launch the Design Edition Planner Service (click here)
• Log into your account.
• Select "My Account" above the planners drawing canvas.
• Select the "Account Settings" tab on the "My Account" page.
• Make your changes and select "Update".

Access via 2020's Web Site

• Launch 2020Spaces.com (click here) 
• Once you have the web page open, scroll down to the "Easy to Use" section.
• Select the "Sign-In/Sign-Up" Button and log into your account.
• Select the "Account Settings" tab on the "My Account" page.
• Make your changes and select "Update".

If the "My Account" page is not opening/activating correctly for you it can be due to your web browsers cache needing to be cleared or it can be related to Flash. You should start by clearing cache. Click here to learn more about how to clear your web browser cache.

If the "My Account" page is not opening due to Adobe Flash please make sure that you fully review this article on enabling and allowing Flash to run. Click here to learn more about enabling and allowing Flash to run in your web browser.

2020 Icovia Support

What software do I need in order to use a 2020 Icovia Space Planner?

In order for you to work with a 2020 Icovia Space Planner on a PC or Mac a user only needs to choose their favorite Web Browser and make sure that the Adobe Flash Plug-in is installed and enabled.

The Adobe Flash Plug-in is a free download. Enabling the Plug-in differs by Web Browser and operating System. Browsers from Microsoft and Google have the Flash Plug-in installed and you will only need to enable it.

For information on installing or enabling the Adobe Flash Plug-In Click here.   

  

2020 Icovia Support

Why can't I login to a 2020 Icovia Space Planner?

Your Web browser stores large amounts of internet information in its web browser cache. You may have out-dated or incorrect information such as web site URL's, usernames or passwords stored that may be impacting your ability to launch or login,

Click here to learn more about how to clear your web browser cache.

You should be doing this regularly to maintain your web browsers peak performance.

2020 Icovia Support

  

Why are changes being made to the Icovia.Com Web Site?

Over the next few months www.icovia.com will be re-directed to www.2020Spaces.com. Most links on www.icovia.com have already been redirected as part of the process to ultimately take the old Icovia.com web site down.

Please begin familiarizing yourself with using the 2020spaces.com web site to access information about the 2020 Icovia Product Family.

If you are a Designer click here

If you are a Retailer or Manufacturer click here

If you are a Propert Manager or Builder click here

If you are a Propert Manager or Builder click here

 

2020 Icovia Support

  

 

Firefox Issue with printing plans -- Version 50.x.x and higher

There is a know printing issue being experienced by users of Firefox.  Firefox allows a user to select print within the planner, calls the operating systems printing screen but does not print. 

We have made Mozilla aware of the problem and are waiting for them to release a fix. 

2020 Icovia Support

 

 

How do I access the 2020 Icovia Design Edition Service?

There are two methods by which a user can access the 2020 Icovia Design Edition Service.

Access via "My Account" Web Page

Users of the 2020 Icovia Design Edition Room Planner Service can use the 2020 main web site 2020spaces.com to access the "My Account" page where a user can launch the planner or access their account information.

Click here and scrolling down to the "Sign-In/Sign-Up" Button. You can then add a Favorite or Bookmark to your web browser.

Access via the 2020 Icovia Design Edition Planner 

Users may launch the 2020 Icovia Design Edition Service directly by Clicking here and logging directly into the planner. If access to "My Account" is needed a user will find a link above the planners canvas once logged in.

 

Happy Planning!

 

2020 Icovia Support