Icovia™ Space Planner Blog

July 19 Service Update

We are pleased to report that the intermittent Internet service failures we experienced recently have been addressed and that service is once again stable. As we indicated in our last notice, the problem was with Verizon's service to our hosting provider.

We remain committed to providing you with consistent and reliable service.
To that end, we have selected Savvis as the new managed hosting provider for Icovia web services. Savvis is a Tier 1 provider recognized as an industry leader with customer list that includes Proctor & Gamble, Virgin and Reuters. We expect the move to Savvis to be completed within three weeks and will work diligently to ensure reliable service before, during and after this move.

We thank you for your patience and continued support of Icovia and apologize again for any inconvenience this interruption caused to your business. If you have any questions about the service interruption, our response to it or anything else, please feel free to contact me directly at (603)206-6205 or by email at steve.street@icovia.com.

July 13-18 service issues

Beginning Thursday, July 13, 2006, and continuing through Tuesday the 18th we experienced intermittent Internet service failures with our hosting providers carrier Verizon. The Icovia hardware, services and data were intact and we did what we could to work diligently with Verizon to reinstate the service.

We sent service update emails to our customers apologizing for the inconvenience and in a round about way begged them to stay customers.

We pride ourselves on providing you with consistent and reliable service, something we feel our track record supports. I think we were down for a total of 120 minutes the entire previous two years. This was an isolated and rare occurrence for us and happens at a time when we are actively working to improve performance and reliability by moving our entire service to a Tier 1 provider where these outages are far less likely to occur.

The move to either RackSpace.com or Savvis is underway now and we will be updating all customers in the next day or two. Please know that we are doing everything we can to correct and avoid these types of issues going forward.

We welcome any feedback, questions or concerns you may have.

Thanks for sticking with us as we grow!