Trouble loggin in is caused by one of the two following issues, 99% of the time.
Flash Player Plug-in Not Installed (or wrong version)
We recommend Flash Player plug-in version 7 (version 8 was released in October of 2005).
To verify that you have this version of Flash Player, open our home page at:
- Log into you Icovia Account
- Launch Icovia Space Planner
- With your cursor in the work area, right-click your mouse. You should see “About Macromedia Flash Player n” where “n” is the version number. If it isn’t version 7, uninstall it and install the correct version.
To uninstall wrong versions of the Flash Player, go to:
To install version 7 Flash Player, go to:
(same location where the uninstall tool is found)
Icovia launches in a new pop-up browser window. Most of today's browsers have pop-up blocking software that may prevent Icovia from launching. Often an information bar will appear at the top of your browser window when it blocks a pop-up. When this happens to Icovia typically you can click on the information bar and tell it to always allow pop-ups from Icovia.com. This will make it easy for you to use Icovia in the future!
Still Having Trouble? Please let us know: Support Request