Icovia Space Planner Blog

Login/Launch Issue: Solution!

Hey users,

I have some good news. The "blank screen" issue that some of you were experiencing has been resolved. After implementing a load balancing server that should make Icovia even faster than it already is, our service provider was having trouble and prevented some of you from launching the planner. Thanks to your reports on the issue, we were able to contact our provider and successfully resolve the issue.

This means that you will be able to login anyway you choose and will no longer have to use the workaround.

I'll keep in touch as we get closer to releasing Icovia version 5.0, a free upgrade from the current version with a complete redesign that rocks! You can check it out here: http://v5xdemo.icovia.com/icovia.aspx

Until then, happy planning.

-Chris, Icovia Service and Support

Icovia Login/Launch Issue

Now that we've had a chance to get acquainted, it's time to get down to business.

 

We have been experiencing intermittent problems with the login/launch feature on our site beginning Friday (6/19). The issue sometimes appears when attempting to log on to Icovia Design Edition using the standard My Account login page at icovia.com. When you launch the planner, a blank screen will appear with the correct URL but the application does not launch.

 

While the launch feature has had problems, the rest of the application has been functioning properly. To avoid this error while we work on a full solution, please follow these steps:

 

- Go to the homepage: www.icovia.com

- Find the area labeled "Interior Designers" on the right hand side.

- From there click on the grey button that says "Test Drive".

- Accept the End User License Agreement.

- Login using the "login" button at the top right corner of the application.

 

This will allow you to access Icovia. Please continue to use this method until further notice. I will create a follow up post once we have it resolved. Again, we apologize for any interruption you may have experienced.

 

Sorry!

-Chris

This calls for an introduction…

Hello Icovia users!

My name is Chris and I was recently hired as the Client Communications Manager at Icovia. I will be personally handling all of your questions, comments and concerns. Feel free to reach me by submitting a case via the form located in the "Support" on our website: http://www.icovia.com/customersupport.aspx I look forward to helping you in any way that I can by updating you on the latest versions of Icovia, frequently asked questions, tips and support issues.

-Chris