Icovia Space Planner Blog

July 19 Service Update

We are pleased to report that the intermittent Internet service failures we experienced recently have been addressed and that service is once again stable. As we indicated in our last notice, the problem was with Verizon's service to our hosting provider.

We remain committed to providing you with consistent and reliable service.
To that end, we have selected Savvis as the new managed hosting provider for Icovia web services. Savvis is a Tier 1 provider recognized as an industry leader with customer list that includes Proctor & Gamble, Virgin and Reuters. We expect the move to Savvis to be completed within three weeks and will work diligently to ensure reliable service before, during and after this move.

We thank you for your patience and continued support of Icovia and apologize again for any inconvenience this interruption caused to your business. If you have any questions about the service interruption, our response to it or anything else, please feel free to contact me directly at (603)206-6205 or by email at steve.street@icovia.com.

July 13-18 service issues

Beginning Thursday, July 13, 2006, and continuing through Tuesday the 18th we experienced intermittent Internet service failures with our hosting providers carrier Verizon. The Icovia hardware, services and data were intact and we did what we could to work diligently with Verizon to reinstate the service.

We sent service update emails to our customers apologizing for the inconvenience and in a round about way begged them to stay customers.

We pride ourselves on providing you with consistent and reliable service, something we feel our track record supports. I think we were down for a total of 120 minutes the entire previous two years. This was an isolated and rare occurrence for us and happens at a time when we are actively working to improve performance and reliability by moving our entire service to a Tier 1 provider where these outages are far less likely to occur.

The move to either RackSpace.com or Savvis is underway now and we will be updating all customers in the next day or two. Please know that we are doing everything we can to correct and avoid these types of issues going forward.

We welcome any feedback, questions or concerns you may have.

Thanks for sticking with us as we grow!

Design Edition Customer Quotes

“I am not a designer. I am a regular person who fell in love with the software during beta, when I was helping my brother redecorate his apartment. I wanted to use it again and figured it would be worth it, since nothing else comes close to ease of use.”
Nancy Lipmann

“Thank you both for the excellent customer service!”

Barbara Allan

Dream House Interiors

“I love the software…”

Bruce Laughridge

“We collectively think the program is still a huge asset.”

Dale Bruss – Interiors by Decorating Den

What do you say?

+PAul+

Customer Quotes

Quotes from some of our Business Edition customers:

“We love the Room Planner at Raymour & Flanigan Furniture.”

Joel Fowler – Raymour Flanigan

“Thanks for the improvements and changes!  I love using the house planner...”

Cathy Yeager Storehouse

“Thank you . . . everything looks great!”

Ashley Furniture – Jake Denning

“I like the look of the new planner.”
Belfort Furniture – Sharron Burgess

“I'm impressed your team is so alert to the details!”

DeBoer’s – Pamela Davidson

“Awesome.  Thanks.”

Startrack – Kristin Harmon

“These changes are great! I have asked for the 90 degree snap for a while, and the change with the pre-built selector being off with no pre-built rooms will also be good in our business.”
Thomasville – Eric Tessau

“Thanks so much! Our staff will be thrilled!”

Rebecca Gardner – Gardner Group

“Looks Great!”
Donna Jackson – Scoutworx

"The application consistently ranks as one of the most effective conversion tools on our site.”

Joseph Bowers -  VP of Direct Channels, Storehouse

We have massive volumes of additional testimonial quotes.  Let me know if you would like to see more.   

+PAul+

Adding Your Icovia Plans to Your Word Documents

Ever wish you could take those fine-looking plans of yours and add them to your Word documents? Perhaps you want to send a printed letter to someone, with pictures of plans that you’ve developed in Icovia?

It’s easier than you think. It’s a simple manner of performing a screen capture and pasting it into your document. Here’s an example of the steps that would apply using MS Word (included in Microsoft Office.)

First, open the Icovia plan. Expand (maximize) the window to fill the entire screen. Then "capture the screen" by pressing [Ctrl] and [Print Screen] at the same time. This copies a snapshot of the contents of the current application to the system clipboard. Now open MS Word. Paste the contents of your clipboard by using the "Paste" command on the Edit menu.  Use the "Crop" command found on the Picture toolbar as needed.  Got any tips that you would like to share?