Maintenance will be performed on the 2020 Icovia Space Planner servers on Wednesday August 21st from approximately 10PM EST until 12AM EST. All planners will be unavailable during this maintenance outage.
A few users have recently identified a problem when using the Safari V5.1.7 for Windows web browser. The problem relates to entering numeric data into the planner. We have identified that the problem resides with Safari and suggest using Firefox or Internet Explorer.
A few people have reported that a blank page is being printed after a user of the Icovia Space Planner updates to Adobe Flash Version 11. This is not the case for all users or all web browsers but if it does happen to you simply change your print orientation from Portrait to Landscape and it should correct the problem. Adobe has been made aware of the issue and is investigating.
As credit cards expire, we have many users ask us how to update their credit card information. In this post, we will outline the steps to update your billing information.
Step 1: Launch the Icovia Design Edition Planner and log in using your existing username and password. Once you are on the Welcome Screen, select the Account Settings tab.
Note: If your credit card has already expired, you will see a note in red indicating that your account is inactive. This is the normal status when cards have expired and we assure you that none of your plans have been deleted.
Step 2: Once you are on the Account Settings tab, click on the 'edit' button next to the Billing Information label.
Step 3: Re-enter your credit card information. Be sure to update the credit card number, expiration date and supply the appropriate security code. Once you have entered the updated information, click the Update button.
Once you click Update, your account billing information will be processed and your account will be reinstated.
As always, if you have any questions, please feel free to email Icovia directly at firstname.lastname@example.org.